About Charlie'sNest

I sell yearly home warranty plans, and I keep each one simple to read and simple to use.

A Plan Seller Who Explains the Fine Print

I started Charlie'sNest because too many homeowners buy a service agreement without knowing what it does. A furnace quits, a request goes in, and only then does the plan holder learn which parts were never included.

So I work the other way around. Before you pay for anything, I show you the list of systems and appliances your plan names, the fee for a contractor visit, and the limits on what the plan pays. You read it, you ask me whatever you like, and you decide.

Once you have signed up, I am still the person on the other end. Requests reach me through the website and I arrange a local contractor to look at the problem.

Contractor repairing a wall thermostat with a screwdriver

Three Things I Hold To

These habits shape every plan I write up and every request I handle.

  • Plain words on paper

    Each agreement lists what is included, what is left out and what a visit costs, in language you would use at your own kitchen table.

  • No pressure to buy

    I answer questions for as long as you have them. If a plan does not suit your home, I will say so and you are free to walk away.

  • One person to deal with

    You hear back from me every time. I know which plan you hold, what it names and what has already been repaired under it.

How Your Home Warranty Coverage Works

A covered system or appliance has stopped. This is what happens next under your plan.

  1. File a service request

    Tell me which covered item failed, such as the furnace or dishwasher, on the online form.

  2. Your coverage is checked

    I confirm the item is listed in your home warranty plan and the plan is active.

  3. A contractor visits

    A local contractor comes out, you pay the set service fee, and the fault is diagnosed.

  4. Repair or replacement

    A covered fault is repaired, or the plan pays toward a replacement within its limits.

Who I Set Plans Up For

A home warranty suits some households better than others. These are the people I hear from most often.

New owners of an older house
The inspection is done and the keys are yours, but the furnace and water heater have many winters behind them.
Households on a fixed budget
A known yearly price and a flat visit fee are easier to plan around than a sudden repair bill.
Landlords with rental homes
When a tenant reports a dead dishwasher, you file a request with me instead of hunting for a repair person.
People who would rather not fix it
Not everyone wants to trace a wiring fault or pull a dryer apart. A plan hands that job to a contractor.